H4D, a pioneer in teleconsultation booths, has gone out of business due to an unsustainable business model and high operational costs, despite initial funding boosts and a surge in telemedicine during the pandemic. Local authorities struggled to make the sophisticated booths profitable, with low user engagement leading to only 300 consultations in 18 months in one village. As competition from cheaper alternatives grows, the telemedicine sector is still searching for a viable business model, with hopes for future growth amid regulatory changes.
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